Terms and conditions
Who we are
Festival.galactic.one is a site managed by:
Asociația Pentru Educație Complementară
Address: Dumbravita, Timis, Romania, Str. Simfoniei nr. 74
For changes to your account, such as deleting, reactivating, or changing your account information, you can send a trusted contact to hupovdarius [at] gmail [dot] com
Terms and conditions
This site aims to market electronic and physical products used for access to the festival and activities adjacent to the festival.
All information contained in this site is the property of the Seller, who reserves the right to change the information on this site without notice.
The right to intellectual property. The ownership of the content of the site and everything contained therein, including, without limitation, all texts and images (“Content”) belong to the Seller. Exceptions are certain images used in the graphic design of the site, which belong to the public domain. It is strictly forbidden to use any Content without the written permission of the Seller.
Types of products. This site sells electronic and physical products used for access to the festival and activities adjacent to the festival.
Shipping methods. The physical products are shipped through a courier company from Romania, or by registered parcel outside Romania. On the Romanian territory, the delivery of physical products is made in 1-5 working days, with the possibility of increasing this period during the holidays and busy periods.
Upon request, by paying additional fees, physical products can be shipped by courier, nationally or internationally. Upon request, by paying additional fees, physical products can be shipped by courier, nationally or internationally. Delivery time is 10-25 days, depending on the destination.
The electronic products are sent after they have been paid, on the user’s email address, the email address with which he registered the order.
Payment methods. Payment can be refunded upon receipt of the package, in advance by PayPal, credit / debit card or, in special cases, by bank order. The electronic payment method is performed by our payment provider Netopia Payments, in a secure environment. For more information on the collection of personal data for payments, you can confidently consult the Supplier’s Policy page at: https://netopia-payments.com/politica-de-confidentialitate/?ref=mobilpay.
Payment can be made online with your personal or company card, in complete security. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2 / CVC2 code).
No additional transaction fees are charged.
Payments are expressed in lei (RON), and can also be purchased in USD or EURO at the exchange rate calculated by the payment processor at the time of payment.
To complete the transaction correctly, you must provide the card code (all digits in the four groups on the front of the card, without spaces), the expiration date, and the last three digits on the back of the card written on the tape with your signature (depending on the card, may be missing).
Regardless of the currency you have in your account, the transactions are made in lei, at the exchange rate of your bank.
Card data processing is done exclusively on Netopia Payments servers. Festival.galactic.one does not request or store any details regarding your card.
Disclaimer. In case the products cannot be delivered, the customer can request the immediate return of the amounts already collected by the Seller, but not other compensations. The maximum value of the Seller’s obligations towards any customer in case of non-delivery or improper delivery is the value of the amounts collected by the Seller from this customer.
Litigation. Any dispute between customers and Seller will be resolved amicably.
If you have a complaint or ambiguity, we are at your disposal. The Seller’s contact details are at the beginning of this document.
Return and warranty policy
All products sold by the Seller benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers.
If the ordered product proves not to meet your expectations, you can request its return for replacement or full refund of the value. If the replacement is agreed with a product of a higher value, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product.
Return and shipping costs for the replacement product, if any, are borne by the customer.
The product can be returned within 30 days. The products must be returned in the condition in which they were received, in the original packaging and accompanied by all the original accessories and documents. Damage to the products or putting them in a state of unsaleability leads to the refusal of the return.
The return costs will be borne by the customer and the refund of the value of the product will be made within 30 days from the return. If the product is returned in a condition in which it can no longer be sold as new, we reserve the right to request compensation for returning to the original stage (if possible) or to cover the price difference resulting from the sale of the product as a second -hand or, at the client’s option, we will resend the product, at his expense. This clause applies according to O.G. 130/2000, in case of purchasing products from this site using remote communication techniques, applying the definitions contained in O.G. 130/200 art. 2 lit.e.
E-mail: hupovdarius [at] gmail [dot] com