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The Festival Area of TGIFF Website has the following pages:

Restricted page, where you will find information on how to participate at the Festival, depending on the tickets you have puchased (General Access Ticket, Workshops or Meet & Greet) – click here
Official Selection page, where you can see the films from the Official Selection at TGIFF 2020 (only during the two days of the Festival, 26th and 27th September) – click here
Final Cut Selection page, where you can see the films from the Final Cut Selection at TGIFF 2020 (only during the two days of the Festival, 26th and 27th September) – click here
for other important information about the festival, use the ENG -Virtual TGIFF submenu items, at the menu in the upper part at the main page of the website

For support:

send an email at support [at] galactic [dot] one (usual response time one day)
use the Tech Support chat at the TGIFF Discord Server (only during the two days of the Festival, 26th and 27th September)